Terms and conditions

Terms and conditions

THIS SALES ORDER ACKNOWLEDGEMENT IS MADE AND GIVEN ON THE EXPRESS UNDERSTANDING THAT THE FOLLOWING TERMS AND CONDITIONS APPLY TO THE SALE OF SELLER’S GOODS. SELLER’S ACCEPTANCE OF ANY ORDER IS EXPRESSLY MADE CONDITIONAL UPON BUYER’S ACCEPTANCE OF ALL TERMS AND CONDITIONS CONTAINED HEREIN AND ON THE FACE OF SELLER’S SALES ORDER ACKNOWLEDGMENT. SELLER OBJECTS TO ANY ADDITIONAL OR DIFFERENT TERMS AND CONDITIONS, WHETHER CONTAINED IN BUYER’S FORMS OR OTHERWISE. SELLER WILL NOT BE DEEMED TO HAVE WAIVED THESE TERMS AND CONDITIONS OF SALE IF IT FAILS TO OBJECT TO ANY PROVISION CONTAINED IN BUYER’S FORMS OR OTHERWISE. BUYER’S SILENCE OR ITS ACCEPTANCE OF SELLER’S GOODS CONSTITUTES ITS ACCEPTANCE OF THESE TERMS AND CONDITIONS. BUYER WILL BE REQUIRED TO CONFIRM THAT BUYER HAVE READ AND ACCEPT THESE TERMS BEFORE BUYER SUBMIT AN ORDER TO CELLO LIGHTING PLEASE NOTE THAT THESE TERMS ARE SUBJECT TO CHANGE SO REVIEW AND SAVE OR PRINT A COPY OF THE CURRENT TERMS AND CONDITIONS PRIOR TO EACH ORDER THAT BUYER SUBMIT.

 

1.DEFINITION

The term “Seller” means Cello Lighting Inc. The term “Buyer” means the individual, corporation or other legal entity that has submitted an order to Seller. The term “Order” means Buyer’s expressed request, whether oral or written, to purchase Goods from Seller. The term “Goods” means all of the products, materials and related services that Buyer desires to purchase from Seller.

 

2.ORDER ACCEPTANCE

Each order submitted constitutes an offer to purchase products. Orders are subject to Seller’s acceptance and may be refused at Seller’s discretion, for example in cases where:

i.orders cannot be processed due to an error in information Buyer have provided;

ii.there is an error on the web shop relating to the products that Buyer have ordered, for example an error relating to the price or description of the product as displayed on the web shop; or

iii.the products that Buyer have ordered are no longer available through the web shop.

After the Seller receives Buyer’s order, Buyer will receive an email confirming receipt of Buyer’s order. If Buyer do not receive an email, contact the Seller before Buyer try to place another order for the same product.

Buyer will receive an email when Buyer’s order is being dispatched confirming that Buyer’s order has been accepted.

If Buyer have any questions, comments or concerns regarding Seller’s order acceptance policy, or if Buyer consider that Buyer’s order was rejected in error, please contact the Seller.

 

3.CHANGE OF PRICE

The prices and charges stated on the face of the Form shall be adjusted to and the Goods and other items covered by this Order shall be invoiced at the prices and charges fixed by Seller at the time of and for each shipment under this Order, provided that such prices and charges shall not exceed the prices and charges appearing on Seller’s applicable price schedule, if any, in effect at the time of each shipment.

 

4.PRODUCT AVAILABILITY

Seller will have the right, at any time, to make changes to information about products displayed on the web shops, for example information about prices, description or the availability of products and the Seller may do so without first giving Buyer notice of the changes. The Seller will not, however, make any changes to the price, availability or description of any product after an order has been accepted.

 

5.CUSTOMER INITIATED ORDER CANCELLATIONS AND CHANGES

Buyer can make changes to or cancel Buyer’s order at any time before Buyer’s order has been processed. To make changes to Buyer’s processed order, please contact Cello Lighting. If Buyer’s order has already been dispatched, (i) for the pre-order products Buyer will be able to request a refund of the product as separately informed by Cello Lighting, and (ii) for other products Buyer will only be able to request a refund of the product: please see Return Policy.

 

6.DELIVERY

In some cases some products might not be available for all countries. Buyer will be informed of any such territorial restrictions before you can purchase the product.

Shipping and handling charges will depend on the value of Buyer’s order and the states/country to which the product is being shipped. Any customs duties or tariffs that may be imposed on the deliveries will be paid by the Buyer.

Any delivery dates provided to the Buyer in connection with Buyer’s order are estimates. Although the aim is to provide Buyer with as accurate estimates as possible, the Seller cannot promises that they are accurate.

The Seller reserves the right to deliver the ordered products in separate shipments.

Product that is delivered to you will become the Buyer’s property at the time that Buyer receives it provided that the Seller has received full payment for the product. As soon as the Seller has delivered the product to the Buyer, Buyer will become responsible for it and for any loss or damage to it thereafter.

 

7.RETURN POLICY

For details of return policy, please see at Return Policy.

 

8.LIMITED WARRANTY

The Seller extends a Limited five-year LED Lamp Warranty to the original purchaser that Cello Lighting's sealed LED Lamp is free from defects in workmanship and/or materials only. Any product developing such defect in material or workmanship within this period will be repaired or replaced with a like product, at our discretion providing it is sent to us, transportation charges prepaid, along with U.S. $5.00 to cover handling costs incurred. Please note: this is not a repair charge. Proof-of-Purchase date must be provided to us when requesting a return/refund.

The LED LIMITED LIFETIME WARRANTY DOES NOT APPLY TO SEVERE APPLICATIONS such as installing Cello tubes with damaged tombstones or with incompatible ballast. These applications are examples only and are not all inclusive of each exclusive application. The Cello LED lamps are to remain intact, free from physical abuse, not subject to improper installation or modification. Any violation of these conditions will void this LED Limited Lifetime Lamp Warranty. Please note that all Cello tubes must be interacted with a ballast. Any rewiring/bypassing will void this warranty. Lamp warranty only valid when using ballast from corresponding compatibility list in the package and on the Cello Lighting website.

This LED Limited Lifetime Warranty is not transferable and applies to the original installation of the sealed LED lamps for as long as the original purchaser owns them.

 

9.LIABILITY TO THE BUYER

Nothing in these Terms will exclude or limit liability to the Buyer for fraud, death or personal injury or any other liability which the law states may not be excluded or limited.

Neither the Seller will be liable to the Buyer under a contract for:

any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill;

any loss or corruption of or damage to data; or

any loss or damage which was not a reasonably foreseeable result of either breach of a contract or breach of legal duty of care.

 

10.PERSONAL INFORMATION

When the Buyer creates a Cello Lighting Online Shop account and place an order through the web shop, Buyer will be providing the Seller with Buyer’s personal information. Buyer agrees that Seller may disclose personal information to Cello Lighting Inc. in connection with the sales of pre-order products. Seller will use Buyer’s personal information to process Buyer’s order and for the delivery of the products ordered and for other limited purposes. Seller’s collection and use of Buyer’s personal information will be carried out subject to the terms of our Privacy policy.

 

11.CONTACT THE SELLER

If you have any questions about these Terms, please contact Seller by submitting a request for Cello Lighting Service and Support.